Store Policies
Accepted Methods of Payment. We
accept Paypal, American Express, Visa, Mastercard, and Discover.
Shipping Time. The time needed to
ship merchandise will vary depending on the shipment's location and the
particular time of year. Customers should expect a 7-10 day delivery
time.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy.
At BetterPokerChips.com a purchase is never final. You can return any purchase within 14 days for any reason. No returns will be accepted after 14 days. We must receive your return within 14 days after the date you received your items.
There are a few exceptions to the return policy:
1) No customized poker chips can be returned.
2) If wrapped poker chips are opened, they can be returned, but a 25% restocking fee will be charged.
3) If any other poker chips are returned, there will be a 15% restocking fee.
4) All items returned will be subject to a 15% restocking fee. Items that are returned, the shipping will not be refunded.
5) NO opened DVDs or open KEM cards can be returned. There are no exceptions. If you do return them, and they are opened, you will not be refunded. We can not resell opened DVDs, or KEM cards.
ALL items MUST be inspected prior to accepting a package. The shipper (UPS, FedEx) must be notified of any damage.
Your full purchase price will be refunded to you upon the return of the product. The product must be in new condition and in the original packaging to receive consideration for a refund. There are a few exceptions as seen above (less Shipping and Handling). PLEASE ALLOW 2 WEEKS for credits to be issued.
When returning the product, please use a traceable package delivery. (i.e. UPS GROUND or USPS PRIORITY with delivery confirmation).
Note: All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
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